Frequently Asked Questions
Everything you need to know about shopping at Portugalia Marketplace
How do you ensure the freshness of perishable goods during shipping?
We use specialized thermal packaging and ice packs for all perishable items like cheeses and sausages. These orders are typically shipped via expedited methods to ensure they arrive at your door in peak condition.
Where are your products sourced from?
The vast majority of our products are imported directly from artisan producers across Portugal and the Azores, ensuring an authentic taste of Portuguese heritage.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on grocery products. However, if an item arrives damaged or incorrect, please contact our customer service within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Puerto Rico. We are working on expanding our logistics to accommodate international fans of Portuguese cuisine in the near future.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery's progress.
Are there options for dietary restrictions, such as gluten-free or vegan?
Yes, we offer a variety of products that cater to specific dietary needs. You can use our website filters to browse our selection of gluten-free, vegan, and organic Portuguese specialties.