Returns & Refund Policy

At Portugalia Marketplace, we strive to ensure the highest quality for our gourmet imports; however, due to the perishable nature of food items, returns are evaluated on a case-by-case basis within 15 days of delivery. We are committed to resolving any issues regarding damaged or incorrect items to ensure your satisfaction with our authentic Portuguese products.

Return Process

• 1.
  Contact Support

  Email our customer service team within 15 days of receiving your order, including your order number and clear photos of any damaged or incorrect items.

• 2.
  Review Process

  Our team will review your request to determine eligibility for a return or refund based on the item type, expiration date, and condition upon arrival.

• 3.
  Return Authorization

  If a return is required for non-perishable goods, we will provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

• 4.
  Refund or Replacement

  Once your claim is approved, we will process a refund to your original payment method or ship a replacement at no additional cost to you.